Terms of Service

Last updated: 30th September 2025

Welcome to Cymbiotika UK. By accessing or using our website (cymbiotika.co.uk) and services, you agree to be bound by the following Terms of Service. Please read them carefully before using our site or placing an order.

1. Eligibility

• You must be at least 18 years old to make a purchase on our site.
• By using our services, you confirm that all information you provide is accurate, complete, and up to date.

2. Our Products

• Our products are dietary supplements and wellness items, not intended to diagnose, treat, cure, or prevent any disease.
• Statements regarding supplements are not evaluated by the MHRA/FSA.
• Always consult a healthcare professional before starting any new supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.

3. Orders & Payments

• All prices are listed in GBP (£) and include applicable VAT unless otherwise stated.
• We reserve the right to refuse or cancel any order if fraudulent or unauthorised activity is suspected.
• Payment is processed securely through Shopify and its payment providers.

4. Shipping & Delivery

• We aim to process and ship orders promptly. Delivery times are estimates only and not guaranteed.
• We are not responsible for delays caused by carriers, customs, or external factors beyond our control.

5. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms of Service. Please review the policy here for details.

6. Subscriptions

• Subscriptions renew automatically unless cancelled before the next billing date.
• You can cancel anytime through your account or by contacting Customer Experience.
• Refunds for processed subscription orders may be reduced by the value of discounts applied to previous orders.

7. Intellectual Property

• All content on cymbiotika.co.uk — including text, images, graphics, logos, and product descriptions — is the property of Cymbiotika UK or its licensors.
• You may not reproduce, distribute, or use our content without prior written consent.

8. Limitation of Liability

• To the fullest extent permitted by law, Cymbiotika UK will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
• We do not guarantee specific results from the use of our products. Results may vary by individual.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

10. Changes to These Terms

We may update these Terms of Service at any time. Updates will be posted on this page with a revised “Last updated” date. Your continued use of the site constitutes acceptance of the updated terms.

Contact Us

If you have any questions about these Terms, please contact Customer Experience at:

Email: sales@cymbiotika.co.uk
Phone: 0121 809 7312