Return Policy
Return Policy
  • Please note that all of our boxes are sealed with a sticker. If the sticker is torn or removed, the product is considered opened and is not eligible for return.
  • Results may vary from person to person and results are not guaranteed.
  • Please note as a growing company we do not provide return labels or cover cost of shipping.
  • Information presented on the Cymbiotika Website is not meant as a substitute for or alternative to medical advice, diagnosis or treatment. The advice of a licensed medical doctor should be sought before using any supplemental dietary product.
  • Customers and potential customers should consult with a Doctor before using Cymbiotika products if he or she has a serious medical condition or uses prescription medications.


  • Initiate your return within 14 days of delivery to be eligible for a refund, minus shipping/tariff/customs or other non-product costs.
  • The return package must include a receipt or proof or purchase.
  • Return packages not received within 14 days after initiating the return will not be eligible for a refund.
  • If a refund is not possible with the payment method used at time of purchase, a gift card will be issued.
  • Damaged or opened items are not eligible for a refund.

Contact Customer Experience at or 0121 809 7312.


  • Items not purchased from
  • Broken seals of boxes and opened products are not returnable.
  • Orders without an order number or proof of purchase.
  • Orders that are outside of the 30-day return policy period.
  • For hygienic reasons, opened shower filters are a Final Sale.
  • For hygienic reasons, all clothing is a Final Sale.
  • Gift Card Returns: No cancellations or refunds on the purchase of a gift card, final sale.
To initiate a return please contact Customer Experience at or 0121 809 7312